Welcome to The Meads Medical Practice Limited website
If you need URGENT medical help or advice you have the following options:
- NHS 111 - dial 111 from a landline or mobile
- DMC walk in centre, Sheppey Hospital open 8am to 8pm, 7 days a week
- Health Help Now App - www.healthhelpnow-nhs.net
From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
a. A new continuous cough
b. High temperature (of 37.8 degrees centigrade or higher)
The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home,
regardless of their travel history.
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms following the current advice.
If someone has serious symptoms they cannot manage at home they should use NHS 111 online (people should only call NHS111 if they cannot get online).
After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine. If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS111 online (people should only call NHS111 if they cannot get online) before they leave their home or let visitors in.
Advice to patients
In these challenging times we are very grateful for your support. Please note that unfortunately we are unable to:
- Offer any advice on self-isolation or social distancing. Please consult the gov.uk website, or NHS111 website above for further information including advice for at risk groups.
- Issue any medications other than your regular repeats including ‘rescue packs’ – there are no supply issues. We also cannot issue medications early. Please do not ask for “just in case” supplies.
- If you need an urgent prescription please call us and book a telephone consultation
- Issue MED3 (sick certificates) to cover any period of self-isolation – this is being managed by NHS 111. Please access use the link https://111.nhs.uk/isolation-note/ to get your Unique Reference Number – or call NHS 111 if you do not have internet
Reducing the risk of infection
We are working hard to reduce the risk of infection to anyone working in or visiting our practice. In order to do this, we have introduced the following precautionary, temporary measures. Please note that all essential services are still being provided and the practice remains open.
- Requests for appointments are being taken by telephone only and assessed by a clinician. If you need to be seen, an appointment will be arranged for you. This includes visits to patients at home if clinically indicated.
- All pre-booked appointments with a doctor will be carried out by telephone in the first instance. Please call us on 01795 477266 if you need clarification.
- Prescriptions are being processed as usual -please leave your requests in the box at the front door. This is regularly monitored. You can also email requests to us on firstname.lastname@example.org Medications can be collected from your nominated pharmacy NOT from the surgery.
- When attending for their pre-arranged appointments, patients are asked to use the rear doors, where hand washing facilities have been provided.
- Documentation such as blood forms and MED3s can still be collected from the practice, but we can arrange to post or email them to you if this is helpful. MED3s for patients self-isolating due to suspected Coronavirus must ring NHS111 for a Unique Reference Number (URN) which will be accepted by the Department of Work and Pensions (DWP)
We apologise for any inconvenience caused, but hope you will understand our efforts to try and keep our practice infection-free.
As of 23rd September 2019 our Practice List will be closed to new patients. This means that we are unable to accept any new patients at this Practice.
Pharmacy Managed Prescriptions
From the 1st July 2019, all Pharmacies in Swale will no longer be able to request repeat prescriptions on behalf of patients.
Patients will now need to request their own repeat prescriptions directly with the Practice either in person, via the My GP app or via email at email@example.com *
Patients will be responsible for ordering their own repeat prescriptions in advance and must allow 48 hours for them to be processed before collecting.
This is a Swale-wide action and has been implemented by the Swale Clinical Commissioning Group (CCG).
*There may be some exceptions for vulnerable, high risk patients. If you feel that you fall into these categories, please discuss this with us.
Named, allocated GP
All our patients have a named, allocated GP. These have been allocated alphabetically and you can find out who your named GP is by asking one of our reception staff. If you would like your named GP changed to reflect the GP that you normally see please ask and we can arrange that for you. Please be aware that you do not only have to see your named GP, you are still free to choose to see whichever GP you wish. Please also be aware that if you have an urgent problem and you need to be seen on the day you will see the most appropriate member of the clinical team on duty that day.
We are now using Chain SMS to message patients!
Chain SMS is...
A system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it...
- Reminders or notifications (e.g. prescription ready)
- Responding to simple queries (e.g. if you had a quick question about your medication)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
The practice name will always be at the bottom of the message. You won't be able to reply them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
Upcoming afternoon closures for staff training in 2020
Thursday 30th April from 1pm
These closures are for Swale-wide staff training:
On these afternoons if you have an urgent medical problem which cannot wait until the surgery re-opens, please call 111 to access the out of hours service. This service is free to call from both landlines and mobiles.
For information about the Swale Clinical Commissioning Group or to get involved with providing patient feedback to help decision making regarding health service provision for this area visit:
The Meads Medical Practice
Statement of Purpose
The Meads Medical practice delivers general and enhanced medical services from a newly-built surgery in Quartz Way, Sittingbourne which opened in 2015. It has a long-established good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.
The Practice aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner, maintaining the values of traditional General Practice in the modern world.
We value all our patients and will:
Treat you with respect and courtesy at all times
Provide you with advice and treatment in a timely manner
Help you make decisions about your health by treating you with respect
Discuss available treatments and refer you on to other experts where necessary
Act as your advocate and use through health care services
Maintain confidentiality in what we discuss and the records we keep on behalf
Keep up to date with developments in health care by continuing to learn
Work together with our Patient Group to bring about improvements to our services
We value our staff and will:
Welcome the contribution of each team member
Build a mutually supportive environment which is safe and friendly
Encourage responsible involvement in our business
Treat everyone fairly
Promote openness and honesty
Have a zero tolerance of all forms of abuse
Operate on a financially sound basis.
Health and care professionals provide care as a local team. This means that the right people can work together to ensure your care is planned and co-ordinated. They work within strict rules and focus on getting the best outcomes for their patients. They are ethically accountable to their professional bodies for their actions, including on what is appropriate to share and when. Sharing is subject to strict written agreements and/or contracts on how it will be used with tight controls to maintain confidentiality and security.
GP Earnings 2017/18
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in The Meads Medical Practice in the last financial year was £61,301 before tax and national insurance. This is for 2 full time GPs, 1 part time GP, and 3 locum GPs who worked in the practice for more than 6 months.
CQC Report - March 2018
To view the full report and information on the CQC website, please click here
CQC Quality Report
The Meads Medical Practice is pleased to confirm that the Care Quality Commission rated the practice as "Good" following a practice inspection in March 2018.
The CQC inspection report highlighted many areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care. It also recognises our efforts to help patients access the right care in the right place within the urgent care system and provide continuity of care for those with long term conditions. We were also very pleased to see that our efforts to be innovative and supportive to both our patients and staff were reflected.
We are confident that future CQC inspections will continue to reflect the high standards to which we aspire.
(Site updated 23/03/2020)