Welcome to The Meads Medical Practice website
If you need urgent medical help or advice you have the following options:
NHS 111 - dial 111 from a landline or mobile
DMC walk in centre, Sheppey Hospital open 8am to 8pm, 7 days a week
PRESCRIPTION ORDERING DIRECT (POD)
Telephone: 0300 131 1100 open
Monday to Friday form 9am to 5pm
Requests for repeat medication are processed by the NHS POD and we no longer accept requests from Pharmacies.
How does it work?When you call the POD telephone line you will speak to a trained Practice Medicines Co-ordinator who can order your medication or answer any queries. After your repeat request has been authorised by your GP, your prescription will be sent electronically to the Pharmacy of your choice where your medicines will be dispensed as usual.
To use the POD service you must choose a pharmacy for your prescriptions to be sent to. If a family member normally puts in a request for medication on your behalf you must bring in a signed Consent form with their details in order for the POD to accept the request. This will stay on your records.
This service is optional and you can still put your requests into the practice via email, patient access or handwritten requests.
Please speak to a member of the reception team if you have any queries.
Many thanks, Practice Manager.
NAMED ALLOCATED GP
All our patients have a named, allocated GP. These have been allocated alphabetically and you can find out who your named GP is by asking one of our reception staff. If you would like your named GP changed to reflect the GP that you normally see please ask and we can arrange that for you. Please be aware that you do not only have to see your named GP, you are still free to choose to see whichever GP you wish. Please also be aware that if you have an urgent problem and you need to be seen on the day you will see the most appropriate member of the clinical team on duty that day.
Afternoon Closures for Staff Training
Thursday 18th January 2018 (from 1pm)
for Swale wide staff training:
On these afternoons if you have an urgent medical problem which cannot wait until the surgery reopens, please call 111 to access the out of hours service. This service is free to call from both landlines and mobiles.
For information about the Swale Clinical Commissioning Group or to get involved with providing patient feedback to help decision making regarding health service provision for this area visit www.swaleccg.nhs.uk
Statement of Purpose
The Meads Medical practice delivers general and enhanced medical services from a newly-built surgery in Quartz Way, Sittingbourne which opened in 2015. It has a long-established good reputation for being caring and innovative by providing high quality medical services in a friendly, happy and healthy environment.
The Practice aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner, maintaining the values of traditional General Practice in the modern world.
We value all our patients and will:
Treat you with respect and courtesy at all times
Provide you with advice and treatment in a timely manner
Help you make decisions about your health by treating you with respect
Discuss available treatments and refer you on to other experts where necessary
Act as your advocate and use through health care services
Maintain confidentiality in what we discuss and the records we keep on behalf
Keep up to date with developments in health care by continuing to learn
Work together with our Patient Group to bring about improvements to our services
We Value our staff and will:
Welcome the contribution of each team member
Build a mutually supportive environment which is safe and friendly
Encourage responsible involvement in our business
Treat everyone fairly
Promote openness and honesty
Have a zero tolerance of all forms of abuse
Operate on a financially sound basis.
GP Earnings 2015/16
CQC Report - December 2017.
Final CQC Report
CQC Quality Report
The Meads Medical Practice is disappointed at the decision by the Care Quality Commission to rate the practice as "Requires Improvement" following a practice inspection in October 2017.
The CQC inspection report highlighted many areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care. It also recognises our efforts to help patients access the right care in the right place within the urgent care system and provide continuity of care for those with long term conditions. We were also very pleased to see that our efforts to be innovative and supportive to both our patients and staff were reflected.
The report identifies areas that we need to improve and we are putting a plan in place to address these areas. We wish to assure our patients that we are confident that our practice is safe and our systems are robust, and we take patient safety and welfare very seriously.
We are confident that any future CQC inspection will reflect the high standards to which we aspire.
(Site updated 15/01/2018)